How AI Chatbots Can Improve Your DPC Practice

AI is revolutionizing how we provide care. And thanks to innovations in large language models and delivery, that technology is available even to small DPC practices, and it can meaningfully improve service and profitability.

If you use it!

Consider these statistics: Chatbots save 15-20 minutes per appointment by automating routine queries, reminders, and patient intake (HIMSS), and they reduce administrative costs by up to 20% (McKinsey). Additionally, 85% of patients who used chatbots for scheduling or symptom checking reported a satisfactory or excellent experience (Deloitte, 2023).

DPC practices can train chatbots to handle tasks like patient onboarding questionnaires, automated appointment reminders, cancellations, routine inquiries, after-hours responses, and post-appointment follow-up messages. Chatbots can also assist with billing inquiries, send satisfaction surveys, and flag patient experience problems.

They also simplify patient education by generating materials, assisting with pre-appointment forms, and providing real-time alerts on cybersecurity threats like unauthorized access. Furthermore, chatbots can automatically send lab result notifications, prescription reminders, and personalized health tips to keep your practice top-of-mind and foster patient loyalty and referrals.

Incorporating AI into your practice not only enhances patient experience but also improves operational efficiency, saving time and reducing costs.